Borba Property Group FAQs

During business hours, call our office for assistance. After hours, please call a locksmith.

Please submit through your online portal or call 562.275.7350

A maintenance emergency is composed of: non-containable leaks, plumbing clogs, flooding, broken gas line, no electricity throughout the entire home, broken door lock, broken window, roof leak, a fire. 

For emergencies please call our emergency line at 562.275.7350.

For dumping or overfilled trash, please call 562.275.7350.

We can hold the unit for a maximum of 7 days from the date on the deposit receipt. Please note this does not mean you can cancel move-in.

The unit can be viewed after the unit is made rent ready. Please call our office to confirm the available date.

Cashier's check, money order, or online payments via ECheck or Debit/Credit Card.

For emergencies please call our emergency line at 562.275.7350.

No.

RUBS stands for Ratio Utility Billing System. It is a method used to allocate utility costs among multiple tenants in a property based on their usage or occupancy. The billing process in RUBS involves calculating the total utility costs for the property and then dividing it among the tenants based on a predetermined allocation method which can be based on factors such as square footage, number of occupants, or a combination of both.

The lease must be fully executed by all parties, proof of renter's insurance with minimums based on lease requirements, ID & social security card, proof of utilities account number for any utilities that are the responsibility of the resident, first month's rent and deposit paid.

Residents will be responsible for rent until the lease expiration or the unit is rented to a new resident, whichever comes first.

Removing a resident from a lease is based on a case-by-case basis, upon review and approval of income and credit. Please call our office at 562.924.3858 for further information.

Please call our leasing team at 562.924.3858.

Unfortunately, we do not refund application fees unless you are an active or retired veteran or law enforcement; if so, you must provide copy of military or law enforcement ID.

Please submit your notice through your resident portal. Go to Contact Us tab, and click on Request Notice to Vacate.

Please contact our Customer Care Department at 562.924.3858.

You may pay online through your resident portal, money order or cashier's check can be delivered to our office, or pay at your nearest 7-Eleven, Walgreens, CVS or Ace please call our Customer Care Department. 

For a pay slip, please contact 562.924.3858.

Do you accept payments for rent? Please contact our Customer Care Department at 562.924.3858.

Through your owner portal.

Yes, you will receive through your email account registered through your portal.

$15,000.00

Please call our Accounting Department at 562.924.3858.

Please call our Accounting Department at 562.924.3858.

You choose the monthly distribution date, 5th or 10th of each month.

Yes.